Return and Refund Policy

At Curtains Outlets, your satisfaction is our top priority. We take pride in offering high-quality curtains, drapes, and window solutions in Dubai. If you are not completely satisfied with your purchase, we are here to assist you with returns, replacements, or refunds.

1. Return Eligibility

You may request a return if your curtains meet the following conditions:

The curtains in their original condition: Curtains must remain in the exact condition you received them. This means they should not be installed, hung, washed, ironed, or altered in any way.
The return request is made within 30 days of delivery: All return requests must be submitted within 30 days from the date you receive your curtains. This allows us to process your return efficiently while ensuring the curtains are still in resellable condition. Requests made after 30 days may not be accepted.
Curtains include original packaging, tags, accessories, and invoice: To complete a return, please include all original packaging, product tags, accessories (such as hooks or rings), and the invoice. This helps us verify the product and process your refund or replacement accurately and quickly.
Customized Curtains if they detect any manufacturing issue: Curtains that are custom-sized, tailored, or personalized cannot be returned because they are made specifically for your windows. The only exception is if there is a defect in manufacturing or poor workmanship, in which case we will provide a replacement, repair, or refund.

These rules ensure that returned curtains can be safely resold or replaced while maintaining quality standards.

2. Non-Returnable Items

We cannot accept returns or exchanges for:

Custom-sized or tailored curtains: Curtains that are made to your specific measurements or tailored to fit your windows cannot be returned. Since these curtains are specially produced for your order, we cannot resell them, and we cannot accept them back unless there is a manufacturing defect or an issue with workmanship.
Special orders, personalized designs, or monogrammed curtains: Any curtains that were customized with specific patterns, colors, embroidery, or monograms are not eligible for return. These items are created uniquely for you, and therefore, cannot be exchanged or refunded unless they arrive damaged or defective.
Clearance, discounted, or promotional items: Curtains purchased during sales, promotions, or clearance events are final-sale items. These discounted products cannot be returned or exchanged, as their lower price reflects the final offer.
Curtains damaged due to misuse, improper installation: If curtains are damaged because of incorrect installation, mishandling, or not following care instructions, they cannot be returned.

Please review your order carefully before purchase, especially for customized curtains.

3. Refund Process

Once we receive and inspect your returned curtains:

Notification of Approval or Rejection: After inspecting the returned curtains, we will notify you whether your refund request has been approved or rejected. This notification will be sent via email or phone, and we may provide a brief explanation if the return does not meet our eligibility criteria.
Refund Processing Time: If your return is approved, we will process your refund within 7–10 business days. The refunded amount will be returned via the original payment method you used for the purchase, ensuring a safe and convenient transaction.
Shipping and Handling Charges: Please note that shipping and handling charges are non-refundable, except in cases where the return is due to our error or if the curtains are defective. This means that if you simply change your mind, the original delivery cost will not be refunded. However, if the return is due to a fault on our part, we will refund all related charges, including shipping.

This process ensures that refunds are safe, transparent, and timely.

4. Damaged or Defective Curtains

If you receive curtains that are damaged, defective, or incorrect:

Notify Us Within 24 Hours of Delivery: It is important to contact us within 24 hours of receiving your curtains if you notice any damage or defect. Prompt notification allows us to address the issue immediately and ensures that the curtains are still eligible for a replacement, repair, or refund.
Provide Clear Photographs or Videos Showing the Issue: To help us assess the problem accurately, please provide clear photographs or videos of the defect or damage. This could include torn fabric, incorrect sizes, stains, missing accessories, or any manufacturing issues. Providing visual proof speeds up the verification process.
Inspection and Resolution: Once we receive your report, our team will arrange an inspection of the damaged or defective curtains. Based on the assessment, we will offer the most suitable solution: a replacement of the product, repair if possible, or a full refund. Our goal is to ensure that you receive curtains in perfect condition that meet your expectations.

Our goal is to ensure you receive curtains in perfect condition.

5. Cancellation Policy

Orders Can Be Cancelled Within 24 Hours of Placement: If you decide to cancel your order, you must do so within 24 hours of placing it. This gives us enough time to stop processing your order before it enters the production or delivery stage. Orders cancelled within this window will be fully refunded via the original payment method.
Custom-Made Curtains Cannot Be Cancelled Once Production has Started: For custom-sized, tailor-made, or personalized curtains, cancellation is not possible once production has begun. These curtains are made specifically for your requirements, and halting production at that stage is not feasible. Please double-check your measurements, fabric choice, and design preferences before placing a custom order to avoid any issues.

This allows us to manage production schedules efficiently and maintain quality for all customers.

6. How to Initiate a Return

To request a return, replacement, or refund, please contact our customer support team:

📞 Phone: +971554722980
📧 Email: info@curtainsoutlets.ae
Address: 4th St – Al Quoz – Al Quoz 1 – Dubai

Our team will guide you through the process and assist with any questions or concerns.

7. Important Notes

Returns that do not meet our policy conditions may be denied.
For hygiene and safety reasons, certain types of curtains may not be eligible for return once opened, especially lined or sheer curtains.
Always inspect your curtains upon delivery and contact us immediately for any issues.